Q: What’s the return policy?
If for any reason you are dissatisfied with a product you have received you may exchange for another style as long as they have not been worn. However, we do not issue out refunds.
Q:What are your delivery options?
All orders are prepared and shipped upon availability within 4-10 business days and are shipped via USPS
Q; What if a product arrives damaged?
Please retain all damaged merchandise, packaging, box and all contents and contact our customer service team as soon as possible. We are NOT responsible for shipping fees.
Q;What are products shipped through?
All products are shipped through USPS and take up to 4-10 business days to arrive.
Sincerely Rae is NOT responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service.
Sincerely Rae does not hold responsibility for package that state have been delivered or listed as untraceable.
If items have not been received, they can be located by using the tracking number or contacting your local post office.